Return Policy

Buy a Svalboard Lightly factory build and get a 3 month trial period.  If you decide to return it, you'll receive a full refund (less shipping and import taxes*) minus restocking and trial fees.

The base restocking fee for a factory build is $100. The remaining trial fee will be charged proportionate to the duration of the trial (from *delivery* to you to *delivery* to us), at the rate of $100/mo (prorated) as long as the device is received in clean cosmetic and fully functional condition.

Shipping damage or excessive cleaning needed for a returned unit may lead to additional refurbishment charges -- please pack carefully and keep it tidy.

This gives you the incredible opportunity to try out Svalboard to assess whether it's the right fit for your needs, while still making it possible for us to keep the business afloat with the necessary refurbishment/replacement of parts to make returned units saleable.

Remember: we're a tiny, bootstrap business selling a very labor-intensive physical prosthesis in a world where the competition is largely mass produced, or custom and utterly-nonrefundable.  We appreciate your support 🙏

Kit purchases are non-refundable after shipping.

*For international returns we are unable to perform customs "drawbacks" and thus cannot refund import taxes. In some cases it may be possible to perform the drawback for these fees yourself within your local jurisdiction. We cannot take responsibility for this process or provide any import documentation, but we can provide a commercial invoice on request.

All other products

1 year warranty on manufacturing defects.

1 month return period for non-consumable products.

Used trackballs cannot be returned, as they wear during use.