Return Policy

Buy a Svalboard Lightly factory build and get a 3 month trial period.  If you decide to return it,  you'll receive a full refund (less shipping) minus a trial/refurbishment fee.

The trial fee will be charged proportionate to the duration of the trial (from *delivery* to you to *delivery* to us), at the rate of $100 base, plus $100/mo (prorated) as long as the device is received in clean cosmetic and fully functional condition.

Shipping damage or excessive cleaning needed for a returned unit may lead to additional refurb charges -- please pack carefully and keep it tidy.

This gives you the incredible opportunity to try out Svalboard to assess whether it's the right fit for your needs, while still making it possible for us to keep the business afloat with the necessary refurbishment/replacement of parts to make returned units saleable.

Remember: we're a tiny, bootstrap business selling a very labor-intensive physical prosthesis in a world where the competition is largely mass produced, or custom and utterly-nonrefundable.  We appreciate your support 🙏