Warranty

The Svalboard Warranty

Factory Builds

All full builds are covered by a 1 year warranty.  If any part fails as a result of a manufacturing defect or in normal usage (accidental damage not included) we will replace it.  Domestic US shipping under warranty is free – international shipping costs beyond domestic are the responsibility of the user.

In case of accidental damage, or beyond the warranty period, we sell replacement parts – customer pays shipping/handling.

Kits

We test all components going out to ensure you receive a fully functioning set.  We can’t take responsibility for the functionality of the end product for kit builds.

In case of accidental damage we provide replacement parts for sale.

We cannot be responsible for ESD damage to PCBAs during the kit build process, etc, so please take every precaution – use best practices including a grounding strap and an anti-static work surface.

We also cannot be responsible for rough handling during the kit assembly process.  Please be gentle with PCBAs during assembly to avoid physical damage.

All other products

1 year warranty on manufacturing defects.

1 month return period for non-consumable products.

Used trackballs cannot be returned, as they wear during use.