3D Printable Parts Repo Access Policy

3D-Printable STEP File Access Policy

We maintain access for customers to mechanical STEP files for device maintenance and experimentation.  You must be a customer with a fiduciary relationship with Svalboard in order to receive repository access or formal support.

As a Svalboard customer, your factory build or kit comes with an individual license to access to our 3D-printable parts repository, so that you can always print parts to keep your Svalboard device running.  It also comes with access to our private supporters community channel.

The license for all parts is All Rights Reserved except as specifically noted.

Transferability for factory builds

Svalboard relies on direct sales to fund development and keep the dream alive.  While we support the right of first sale, support costs for poorly-treated second-hand builds are substantial for us.

We offer a support package for second-hand buyers with a one-time $100 license fee – this includes access to the parts repo and the private supporters channel.

For the cost of shipping, we will include a set of finger keys in black ABS so that you get the right fit.

You must provide the seller’s order number and name for confirmation.

Warranty is not transferable as we cannot guarantee the condition or treatment of a second-hand build without refurbishment.

Second hand keyboards are always a little gross.  It’s just the nature of the beast.  The amount of work that goes into cleaning up refurbs and returns is… shocking.

Returns are not accepted on second-hand builds under any circumstances.

Second-hand kits

Svalboard Self-Print Kits are for personal use only, and not intended to be resold.  There is no warranty support for second-hand builds.  Please support the project directly, it costs us a lot of time and sadness when someone buys a bad kit build 🙏

We STRONGLY recommend against buying second-hand kits, as we have seen a number of truly embarrassingly bad builds sold on by kit builders.

If you disregard this advice and buy a second hand kit build, parts repository access license and supporters channel access can be transferred for $100.  You must provide the seller’s order number and name for confirmation.